Shipping & Returns
No Fine Print, No Surprises
Canada Post anywhere in Canada, pickup at the Barn, and a real person to help if anything isn’t right.
Woman-owned · Prairie Crafted since 2018 · Pickup or shipping across Canada
Shipping
How Shipping Works
Every order ships from the Barn, just north of St. Gregor, SK, by Canada Post, anywhere in Canada, territories included. Shipping is calculated at checkout based on where you are and the size of your order.
Timing
Everything is made to order. Once we’ve looked at your order, we’ll e-mail you about timing before anything is made. Kits and Ready to Gift pieces are quicker; custom work waits for your approval of the proof. When it ships, you’ll get a Canada Post tracking number.
How We Pack
Like it’s going to family. Mugs and photo panels are wrapped and padded, apparel is folded and bagged, and signs and boards are protected from scratches. Not too much packaging, never too little.
Pickup at the Barn
Close by? Pick up at the Barn, just north of St. Gregor, SK, and skip shipping altogether. It’s a working studio rather than a store, so send a note through our contact form and we’ll find a time that suits us both.
Something Not Right?
Wrong item, missing piece, or a design that doesn’t match the proof? Reach out through our contact form. You’ll be talking to the person who made it, and we’ll make it right.
Our Returns Policy
1. Custom Pieces
Personalized pieces are made just for you and can’t be resold, so we can’t take them back for a change of mind. That’s why you approve a proof before we make anything.
2. Ready to Gift Pieces
For ready-made, non-personalized pieces, reach out within 14 days of delivery to arrange a return or exchange. Items need to be unused and in their original condition. Return shipping is paid by you, unless the piece arrived damaged or isn’t what you ordered.
3. Order Accuracy
We’ll confirm your details before we start. Please double-check spellings, sizes and colours, because once work begins, we can’t change or reverse the order.
4. Damaged in the Mail
If something arrives damaged, send us photos of the piece and the packaging through our contact form. No hoops, no ten forms. We’ll work with you on a replacement or another fix.
Good Questions
How much does shipping cost?
It’s calculated at checkout based on your location and order size. Pickup at the Barn is free.
Do you offer free shipping?
No. We keep our prices honest and show shipping separately, so you see exactly what you’re paying for. Picking up at the Barn skips shipping entirely.
How long does shipping take?
Making comes first, and we’ll e-mail you about timing once we’ve seen your order. After it ships, Canada Post timing depends on your address.
Can I return a custom order?
Custom pieces are personalized to you and can’t be resold, so they can’t be returned. You’ll always approve a proof first.
What if my order arrives damaged?
Send us photos of the damage and the packaging, and we’ll sort out a replacement or another fix. No runaround.
Do you ship outside Canada?
For now we ship within Canada only. If you’re outside Canada, reach out and we’ll see what we can work out.
Can I track my order?
Yes. You’ll get a Canada Post tracking number by e-mail when it ships.
Can I change my order after placing it?
If we haven’t started making it yet, yes. Reach out as soon as you can.
Thank You for Supporting the Barn
Every order is made with care by a real person in Saskatchewan. Questions? We’re happy to help. We may update this policy now and then to keep it clear and fair, and any changes will show up right here.