Shipping and Returns — Everything You Need to Know Before You Order
We ship Canada-wide from our workshop in St. Gregor, Saskatchewan, via Canada Post. Here’s how shipping works, what to expect on timing, and what happens if something arrives damaged. No fine print, no surprises.
How Shipping Works
Every order ships from our workshop in St. Gregor, Saskatchewan, via Canada Post. We ship everywhere in Canada — coast to coast, territories included. Shipping costs are calculated at checkout based on your location and the size/weight of your order.
We don’t offer free shipping. We’re a small operation and absorbing shipping costs would mean raising product prices, which doesn’t feel honest. You pay for the product, you pay for the shipping — both are transparent at checkout with no hidden fees added at the end.
Processing Time
Ready-made products (designs already in our Design Gallery) typically ship within 3–5 business days. Custom orders take 1–2 weeks from design approval before they ship — we need time to produce your piece by hand and inspect it before it leaves the workshop.
Once your order ships, you’ll receive a tracking number via e-mail. Canada Post delivery times vary by destination — within Saskatchewan is typically 2–4 business days, elsewhere in Canada can be 5–10 business days. Rural and remote addresses may take longer. We don’t control Canada Post timelines, but we do ship promptly from our end.
How We Package
We pack like we’re shipping to our own family — because half the time, we are. Fragile items like mugs and photo panels get wrapped in bubble wrap and boxed with padding. Apparel is folded and bagged. Cutting boards and signs are wrapped and protected against scratches. Every package is sealed, labelled, and ready to survive a trip through the postal system.
We don’t use excessive packaging, but we don’t skimp on protection either. The goal is simple: your order arrives looking exactly like it did when it left our bench.
Local Pickup
If you’re in or near St. Gregor, pickup is always available and saves you the shipping cost entirely. Use our contact form to arrange a pickup time. We don’t have regular shop hours (it’s a working studio, not a retail space), but we’re flexible and happy to coordinate.
Returns Policy
1. Custom Creations
Each custom item is personalised to your order, which means it can’t be resold — so we can’t accept returns or exchanges for change of mind. That’s why we send a digital mockup for your approval before production begins. You see exactly what you’re getting, and nothing goes into production until you’ve approved it.
2. Ready-Made Items
For non-personalised, ready-made items from our shop, reach out through our contact form within 14 days of delivery to discuss a return or exchange. Items must be unused and in original condition.
3. Order Accuracy
Before we begin crafting, we’ll always confirm your order details with you. Please double-check your specifications, spellings, sizes, and colours before confirming. Once work has begun, we cannot alter or reverse the order.
4. Damaged Orders
If your order arrives damaged — a cracked mug, a scratched sign, a dented tumbler — contact us right away through our contact form with photos of the damage and the packaging. We take damage claims seriously because we take our packaging seriously, and if something arrived broken, we want to know about it and make it right. We’ll work with you on a replacement or resolution. We don’t make you jump through hoops or fill out ten forms. Show us the damage and we’ll sort it out.
5. Policy Updates
We may update this policy occasionally to keep things clear and fair. Any changes will be reflected on this page.
Order Issues and Questions
Wrong item? Missing piece? Design doesn’t match the mockup? Reach out through our contact form. There’s no customer service queue — you’re dealing with the person who made your product, and our reputation is built on every single order landing well.
Frequently Asked Questions
How much does shipping cost?
Shipping is calculated at checkout based on your location and order size. We ship via Canada Post from St. Gregor, Saskatchewan. Local pickup is free.
Do you offer free shipping?
No. We keep product prices honest and charge shipping separately so you can see exactly what you’re paying for. Local pickup saves the shipping cost entirely.
How long does shipping take?
Within Saskatchewan: typically 2–4 business days after shipping. Rest of Canada: 5–10 business days. Add 3–5 business days for processing (ready-made items) or 1–2 weeks for custom orders before shipping.
Can I return a custom order?
Custom orders can’t be returned — they’re personalised to you and can’t be resold. That’s why we send a digital mockup for approval before production begins. Ready-made items can be returned within 14 days of delivery if unused and in original condition.
What if my order arrives damaged?
Contact us through our contact form with photos of the damage and the packaging. We’ll work with you on a replacement or resolution — no complicated process, no runaround.
Do you ship outside Canada?
Currently we ship within Canada only. If you’re outside Canada and interested in ordering, reach out through our contact form and we’ll see what we can work out.
Can I track my order?
Yes. You’ll receive a Canada Post tracking number via e-mail when your order ships.
Can I change my order after placing it?
If we haven’t started production yet, yes. Reach out through our contact form as soon as possible. Once production has begun on a custom order, changes may not be possible.
Thank you for supporting Grey Barn Handwerk and for understanding the care that goes into every custom creation.