FAQ
Good Questions, Straight Answers
Custom orders, Kit or Ready to Gift, pickup at the Barn, Canada Post shipping and caring for your piece. If your question isn’t here, just ask. A real person will answer.
Woman-owned · Prairie Crafted since 2018 · Pickup or shipping across Canada
Ordering
Submit a custom order request with your idea — a photo, a sketch, a description, or a finished design file. We’ll create a digital mockup for you to review, revise if needed, and approve before we produce anything. For the full process, see How Custom Orders Work.
No. We work from professional files, phone photos, hand-drawn sketches, and descriptions like “I want my dog’s face on a mug.” All of those are valid starting points. We’ll handle the design work.
No minimums. We make single pieces and bulk orders with the same care and quality.
It’s made to order after you approve the design, in the sequence received. Tell us your deadline up front and we’ll say straight away whether it works.
If we haven’t started production, yes. Reach out through our contact form as soon as possible. Once production has begun on a custom piece, changes may not be possible.
Shipping & Pickup
We ship everywhere in Canada via Canada Post from our workshop in the Barn, just north of St. Gregor, SK.
Shipping is calculated at checkout based on your location and order size. We don’t offer free shipping — we keep product prices honest and charge shipping transparently.
Everything ships from the Barn, just north of St. Gregor, SK by Canada Post, and delivery depends on your address. Free pickup at the Barn, just north of St. Gregor, SK if you’re near. Either way you’ll get an e-mail the moment it’s on its way or ready for pickup.
Yes. You’ll receive a Canada Post tracking number via e-mail when your order ships.
Yes. We’re in the Barn, just north of St. Gregor, SK. Use our contact form to arrange a pickup time. We don’t have regular shop hours (working studio, not retail space), but we’re flexible.
Absolutely. Include the recipient’s shipping address in your order. We can include a gift message if you’d like.
Returns & Exchanges
No. Custom orders are personalized with your design and can’t be resold. We mitigate this by sending you a mockup for approval before we produce anything — you see exactly what you’re getting before we make it.
Reach out through our contact form within 14 days of delivery. Items must be unused and in original condition.
Contact us through our contact form with photos of the damage and the packaging. We’ll work with you on a replacement or resolution — no complicated process, no runaround. For full details, see our Shipping and Returns page.
Products & Care
Yes. Our sublimation-printed ceramic mugs are dishwasher-safe. Top rack is recommended for the longest print life. See our sublimation mug care guide for full details.
The tumblers are dishwasher-safe on the top rack, but hand washing is recommended to preserve the powder coat and personalized designs. See our tumbler care guide.
Sublimation prints won’t — the ink bonds into the fabric. Vinyl transfers can last indefinitely with proper care (wash inside out, cold water, low heat dry). See our apparel care guide.
Yes. Sublimation reproduces photographic detail beautifully. Send us the highest-resolution image you have. We’ll create a mockup for approval before printing.
We carry a range of adult sizes. Fit varies by brand and style. Contact us with your size requirements and we’ll confirm availability and recommend fit.
Possibly. If it fits our equipment and materials, we’ll give it a shot. If it doesn’t, we’ll tell you honestly. Submit your idea and we’ll figure it out.
About Grey Barn
A farm just off the highway, north of St. Gregor, Saskatchewan. Our workshop is here, and every product is designed, made, and shipped from this location.
Grey Barn Handwerk is run by Loriann, with extra hands brought in when the workload demands it. But every order is overseen start to finish by the same person who answers your e-mail, designs your mockup, and makes sure it leaves the workshop right.
Yes. Not “assembled here from imported parts.” Not “final packaging done locally.” Every product is designed, cut, sublimated, assembled, and packaged in the Barn, just north of St. Gregor, SK — start to finish. See our Made in Saskatchewan page for the full story.
By appointment. Use our contact form to arrange a visit or pickup.
Still Have a Question?
Send us a note and you’ll hear back from a real person, usually within the week.